The massive recall of Samsung’s Note 7 due to battery issues is an embarrassing setback for the Korean company. In response to this, U.S. carriers have come up with recommendations on what their customers can do about Samsung’s recall. Sprint, AT&T, T-Mobile and Verizon all announced that they’ve stopped selling the Galaxy Note 7. For customers who had already purchased the Note 7, here are carriers have also made announcements about what customers that already own the Note 7 can do:
- Sprint is giving customers who purchased the Note 7 a similar device to use until Samsung resolves the issue. If you purchased your device from Sprint, all you need do is to go to a nearby Sprint store to exchange your Note 7.
- AT&T hasn’t said anything yet about exchange process for its Note 7 customers, but they will soon.
- T-Mobile is offering full refunds on the Note 7 and any accessories. They are also waiving restocking charges and shipping fees.
- Like T-Mobile, Verizon is also waiving the restocking fee for any customers that wish to return or exchange the Note 7. This fee will be waived through Sept. 30.
It’s disappointing that Note 7 owners are having their brand new device recalled, but its better for safety concerns. According to Hyundai Securities analyst, Jeff Kim, this quality issues could be addressed quickly by replacing modules.
This kind of initial glitch is common for new smartphones
Kim says “The supply shortages of the Note 7 would ease within weeks as the problems could be solved by replacing parts and modules and changing the design of circuits.”
Samsung said it had found a problem with the battery in some of the phones and was halting sales in 10 countries, including South Korea and the U.S. It will offer customers a new product for free in the coming weeks to replace the 2.5 million Galaxy Note 7s that have been sold. According to Samsung devices in China don’t appear to be affected because it used another battery supplier. Yet, models sold in China might still be recalled.
Samsung, founded by Lee Byung-chul in 1938, is a South Korean multinational conglomerate company headquartered in Samsung Town, Seoul. Samsung diversified into areas including food processing, textiles, insurance, securities and retail. Samsung entered the electronics industry in the late 1960s and the construction and shipbuilding industries in the mid-1970s.