Users sued Microsoft over Windows 10 update that ‘damaged user data and systems’


Three users sued Microsoft claiming that the free Windows 10 update destroyed their data and damaged their computers.

The lawsuit, which was filed at the Chicago’s US District Court refered to Windows 10 as a defective product and alleges that Microsoft failed to provide adequate warning about the potential risks posed by Windows 10 installation. The legal team behind the case is looking to certify it as a class-action suit, in a bid to claim that more users in the US who installed the software upgrade from Windows 7 may have suffered data loss or damage.

The Windows 10 free upgrade program was a choice designed to help people take advantage of the most secure, and most productive Windows. Customers had the option not to upgrade to Windows 10. – Microsoft said, as the company dismissed the claims.

According to the complaint, users were forced more than once to upgrade their operating system, but Microsoft says these claims are without merit.

“If a customer who upgraded during the one year program needed help with the upgrade experience, we had numerous options including free customer support and 31-days to roll back to their old operating system,” said the company.

Earlier on, after heavy criticism, Microsoft assured users that auto updates for Windows 10 will be easier to reject and not forced upon them. Although many users of Windows 7 and 8.1 noted that they were being forced to upgrade to Windows 10, Microsoft still assures that upgrading is a choice.

Microsoft Corporation  is an American multinational technology company headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox game consoles and the Microsoft Surface tablet lineup. It is the world’s largest software maker by revenue, and one of the world’s most valuable companies.

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